QUIC Reminders

Why should you use QUIC Reminders?

Saves you time and effort Allows you to spend more time on patient care and less time making phone calls Integrated with your QSI System, eliminating the need to manually enter results, such as appointment confirmations Ensures thorough and consistent messages to all patients Improves database accuracy by reporting bad phone numbers Saves you money Helps reduce no-shows No installation or start up charges Allows quick access to extensive, state-of-the-art calling system without the overhead Reduces staff workload Reduces phone bills

Helps your practice grow and succeed Reaches more patients since calls are made in the evening Frees up office staff for more important tasks Supports multiple languages Keeps phones free for increased customer contact Puts your mind at ease Managed by QSI, thus minimizing the impact to your staff Relax knowing QSI assumes the responsibility of the process and ensures success while letting you focus on other more important tasks

How does it work?

Appointment Reminders
Your overnight processor is set up to run program 1x44, Recall Processing For Scheduling Appointments, based on your needs. QSI picks up the data each night and QUIC Reminders places the calls between 5 p.m. and 9 p.m. local time the next day. You will receive a report back from QUIC Reminders two days after requested calling time.

For example:

Tuesday	Client runs 1x44 Tuesday night QSI picks up data Wednesday 5-9 p.m.
Calls made Thursday morning	Results back to you To view your report, the QUIC Reminders post program (Q.QTP) is used.
To view your report	The QUIC Reminders post program (Q.QTP) is used.
Q.QTP offers the option to mark appointments with the appropriate status and post cancellations to your appointment schedule.	If the option was selected on the sign-up form, text transactions will be posted to the account with an appropriate response value showing that a recall message was delivered.

Listed below are the standard system codes. Different codes can be designated as QUIC Reminders confirmation codes by filling in the request on the sign-up form.

For example:

CodeMeaning + Confirmation made by patient.	Confirmed through a message left with someone other than the patient.
Could NOT be confirmed	Could NOT be confirmed because the phone number listed is the wrong number. The report should be filed and used as a working list to reschedule cancellations and follow up.
To view your report	The QUIC Reminders post program (Q.QTP) is used.

Recall Reminders
Your overnight processor is set up to run program D.058, Recall Processing, based on your needs. QSI picks up the data each night and QUIC Reminders places the calls between 5 p.m. and 9 p.m. local time the next day. You will receive a report back from QUIC Reminders two days after requested calling time.

For example:

Tuesday	Client runs D.058 Tuesday night QSI picks up data Wednesday 5-9 p.m.
Calls made Thursday morning	Results back to client.
To view your report	The QUIC Reminders post program (Q.QTP) is used.
If the option was selected on the sign-up form, text transactions will be posted to the account with an appropriate response value showing that a recall message was delivered.	The report should be filed and used as a working list to schedule appointments and follow up.

How do you get started?

Fill out the QUIC Reminders purchase order and enrollment forms and mail or fax them back to QSI. After your enrollment forms are received, a QSI representative will contact you. Implementation, including installation, setup and a test run normally takes one to two weeks, and is provided at no charge.

• QSI will set up QUIC Reminders and install it on your current system.
• You determine the schedule and parameters for calling patients. Please see the enclosed sign-up form for more details.
• Fill in the blank fields on the enclosed QUIC Reminders Dialogue form.
• This new method of communication will require that you educate your patients. Sample materials are available upon request.